Customer Help Centre
Find answers about GalaxyEssence products, accounts, orders, promotions, delivery and after-sales support. If your question is not answered here, contact support@galaxyessence.com or call +91 93362 91698 during published customer-care hours.
Products and fragrance selection
What products does GalaxyEssence sell?
Our catalogue may include full-size 100ml perfumes, 20ml perfume combinations, gift sets and other fragrance products shown as available on the website. Product availability can change without notice.
How do I choose the right fragrance?
Review the scent profile, fragrance family and individual note images on each product page. Fresh and citrus profiles often feel bright; floral and fruity profiles may feel expressive; woody, amber and oud profiles generally feel deeper. Fragrance perception is personal and can vary by skin, climate and application.
Will a fragrance smell exactly the same on everyone?
No. Skin chemistry, temperature, humidity, storage and application affect how a perfume develops. Descriptions and notes explain the intended character but are not a guarantee that every wearer will perceive it identically.
How should perfume be applied?
Apply lightly to clean pulse points or clothing from a suitable distance. Avoid eyes, broken or irritated skin, flames and heat sources. Test cautiously if you have sensitive skin and discontinue use if irritation occurs.
How should I store my perfume?
Keep the bottle upright, tightly closed and away from direct sunlight, excessive heat, humidity and rapid temperature changes. Do not leave perfume for long periods inside a hot vehicle or bathroom.
Why can the liquid or packaging look slightly different?
Photography, screen calibration, packaging revisions and normal production variation may cause small visual differences. The product supplied will correspond to the ordered item, subject to reasonable packaging updates.
Prices, offers and free gifts
Are displayed prices inclusive of tax?
The product and checkout pages show the amount payable under the store’s current tax configuration. Review the final checkout total before placing your order.
How do promotional offers work?
Each offer is governed by its displayed dates, eligibility, quantity requirements and available stock. A complimentary combo may require selection before the eligible perfume is added. Only the choices presented by the website are valid for that transaction.
Can I exchange a free gift for cash?
No. Complimentary products have no cash value, cannot be purchased at the promotional zero price separately and may need to be returned if the qualifying paid product is returned.
Can two promotions be combined?
Not unless the website explicitly allows the combination at checkout. GalaxyEssence may restrict coupon and promotional stacking to protect stock and prevent misuse.
Accounts and verification
Do I need an account to shop?
Guest checkout may be available, but an account makes it easier to review orders, saved addresses and status information. Some purchases or features may require verification.
Why do I receive an OTP?
An OTP helps confirm control of an email address during registration or password recovery. Never share an OTP or password with anyone, including someone claiming to represent GalaxyEssence.
I did not receive an OTP. What should I do?
Check Spam, Promotions and other filtered folders, confirm the email address, wait briefly and request a fresh code. Only the newest unexpired code may work. Contact support if delivery repeatedly fails.
How do I reset my password?
Use Forgot Password on the storefront account screen, verify the email with the requested code and create a new strong password. GalaxyEssence support will never ask for the password itself.
Ordering and payment
Which payment methods are accepted?
Only payment methods actively displayed at checkout are available. Cash on Delivery may be offered for eligible destinations and orders. Future online payment options will appear at checkout when enabled.
Why is Cash on Delivery unavailable?
COD can depend on delivery postcode, order value, product type, courier support, previous delivery history or operational restrictions. Availability shown at checkout is final for that attempt.
When is an order confirmed?
Submitting checkout creates an order request. Acceptance remains subject to payment method availability, stock, address verification, serviceability, fraud checks and order confirmation. You will receive an order acknowledgement or status update.
Can I change an order after placing it?
Contact support immediately with the order number. Changes cannot be guaranteed once packing, invoicing or shipment manifestation has started. Never place a second order solely to correct the first without contacting support.
Why was an order cancelled?
An order may be cancelled because of stock mismatch, invalid contact or address details, failed verification, suspected misuse, duplicate ordering, courier restrictions or another operational issue. Support can explain the available next step.
Shipping and delivery
Where do you deliver?
Delivery is available to serviceable destinations shown at checkout. A postcode may be temporarily unserviceable even if it was served previously.
When will my order be dispatched?
Orders are prepared after confirmation. Processing varies with order volume, verification, holidays, promotions and stock. A dispatch estimate is not a guaranteed delivery date.
How can I track my order?
When tracking becomes available, use the information sent by email or shown in My Account. Courier events can take time to update after an AWB is generated or a parcel changes facilities.
What happens after an unsuccessful delivery?
The courier may attempt contact or another delivery according to its process. Respond promptly to legitimate courier communication. Repeated failure, refusal or unreachable contact details can result in return to origin.
What should I do if a parcel is marked delivered but not received?
Check with household members, reception and nearby secure delivery locations, then contact support promptly with the order number and tracking details so the delivery can be investigated.
Returns, damage and support
Can an opened perfume be returned?
Because fragrances are personal-use products, opened or used items are ordinarily not returnable unless damaged, defective or incorrectly supplied. Read the Refund Policy for the complete conditions.
What proof is required for a damaged or incorrect delivery?
Keep the parcel, invoice, labels, product and all packaging. Contact support promptly with the order number, clear photographs and a continuous opening video where available. Do not discard evidence before the case is reviewed.
How quickly should I report a problem?
Report transit damage, shortages, leakage or incorrect items as soon as reasonably possible after delivery. Delay can prevent verification with the courier or warehouse.
How do I contact GalaxyEssence?
Email support@galaxyessence.com or call +91 93362 91698. Include your order number and a concise explanation, but never send passwords, OTP codes or full payment credentials.