Shipping Policy

At Galaxy Essence, we are committed to delivering your handcrafted fragrances safely, securely, and efficiently. Every order is handled with precision and care to ensure a seamless journey from checkout to your doorstep.

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1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once dispatched, you will receive an email confirmation with your order details and tracking information.

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2. Delivery Timelines Within India

• Standard Delivery: 3–7 business days, depending on location.

• Express Delivery: Available in select cities (delivery timelines and charges displayed at checkout).

International Shipping

• Available to select countries.

• Delivery timelines and shipping charges vary based on destination and customs processing.

Please note that international shipments may be subject to customs duties or import taxes as per local regulations. These charges are the responsibility of the customer.

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3. Shipping Charges

• Shipping fees are calculated at checkout based on order weight, size, and delivery destination.

• From time to time, Galaxy Essence may offer complimentary shipping promotions on selected orders.

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4. Packaging

Each fragrance is carefully secured in protective packaging designed to preserve product integrity during transit.

We ensure:

• Secure handling to prevent leakage or breakage

• Elegant outer presentation

• A refined and luxurious unboxing experience

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5. Order Tracking

• Once shipped, a tracking number will be shared via email or SMS.

• Customers can monitor shipment progress directly through the courier partner’s tracking portal.

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6. Shipping Restrictions

• Deliveries are subject to courier service availability and applicable regulations.

• We do not ship to P.O. boxes or certain restricted/remote areas.

• Orders may be declined if shipping restrictions apply to a particular region.

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7. Delays & Transit Issues

While we strive to meet all estimated timelines, delays may occur due to:

• Courier disruptions

• Weather conditions

• Customs clearance procedures

• Public holidays or unforeseen logistical issues

If your order is significantly delayed or appears lost in transit, please contact our support team promptly for assistance.

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Contact for Shipping Queries

For questions regarding shipping, tracking, or delivery, please contact:

📧 info@galaxyessence.com
Or visit our Contact Us page for assistance.